Refund Policy

Effective Date: July 18, 2026  |  Last Updated: July 18, 2026

1. Overview

Tatte ("we," "us," or "our") operates the website bakerytatte.click and provides food products and related services to customers across the United States. We take great pride in the quality and freshness of our products. However, we understand that situations may arise where a refund or exchange is necessary.

This policy applies to all purchases made through our website bakerytatte.click, in-store, via phone, or through any authorized third-party platform associated with Tatte. By placing an order with us, you agree to the terms outlined in this Refund Policy.

Our refund practices are governed by applicable United States federal consumer protection laws, including the Federal Trade Commission (FTC) Act, as well as any applicable state-level consumer protection regulations in the state where the transaction occurs.

2. Eligibility Conditions for Refunds

We want every customer to be completely satisfied with their purchase. Refunds may be issued under the following conditions:

• The product received was incorrect (i.e., you received an item different from what you ordered).
• The product was damaged upon delivery or pickup, due to no fault of your own.
• The product was spoiled, stale, or of unsatisfactory quality upon receipt, in a manner that deviates from our standard quality expectations.
• A significant portion of your order was missing and not delivered or provided.
• You experienced an allergic reaction directly caused by mislabeled or undisclosed ingredients (subject to documentation).
• A duplicate charge or billing error occurred on your account.

To be eligible for a refund, you must contact us within the applicable timeframe outlined in Section 3 of this policy. Refund requests submitted outside of these timeframes may not be honored, at our sole discretion.

3. Timeframes for Refund Requests

Time is critical when dealing with food products. The following timeframes apply to refund requests:

Requests submitted after these windows will be reviewed on a case-by-case basis, but we cannot guarantee a refund will be issued for late submissions.

4. Non-Refundable Items and Services

Certain products and services are not eligible for refunds. These include, but are not limited to:

• Consumed products: Any food item that has been substantially consumed and for which no quality issue has been raised at the time of consumption.
• Change of mind: We do not offer refunds simply because you changed your mind about a purchase after receiving your order.
• Custom or special orders: Products made to order with specific customizations (e.g., personalized cakes, custom pastry arrangements) that were completed according to your specifications.
• Gift cards and promotional credits: These are non-refundable and cannot be exchanged for cash.
• Delivery fees: Shipping or delivery charges are non-refundable unless the error was solely on our part (e.g., we delivered to the wrong address).
• Discounted or promotional items: Items purchased at a significant discount during a limited-time sale or promotional event, unless defective.
• Catering services: Once catering services have been rendered and food has been delivered or served, these are generally non-refundable. Please refer to your catering agreement for specific terms.

5. How to Request a Refund (Step-by-Step)

To submit a refund request, please follow the steps outlined below:

1. Step 1 – Gather your information: Before contacting us, please have the following ready:
   • Your full name and contact information
   • Order number or receipt
   • Date and location of purchase (in-store or online)
   • A clear description of the issue
   • Photographs of the product (if applicable – strongly recommended for damaged or incorrect items)
2. Step 2 – Contact our support team: Reach out to us using one of the following methods:
   • Email: [email protected]
   • Website: bakerytatte.click
3. Step 3 – Submit your claim: In your message, include your order details, a description of the issue, and any supporting documentation or photos. Use the subject line: "Refund Request – [Your Order Number]".
4. Step 4 – Await confirmation: Our customer support team will acknowledge receipt of your refund request within 1–2 business days.
5. Step 5 – Review and decision: We will review your claim and notify you of our decision within 3–5 business days. We may request additional information during this period.
6. Step 6 – Refund issuance: If your refund is approved, it will be processed within the timeframe outlined in Section 6 below, depending on your payment method.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your funds depends on your original payment method:

Please be aware that while we process refunds promptly on our end, your bank or financial institution may require additional time to reflect the credit in your account. We are not responsible for delays caused by third-party financial institutions.

7. Partial Refunds

In certain circumstances, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following situations:

• Only a portion of your order was incorrect, damaged, or missing, while the rest of the order was satisfactory.
• A product was partially consumed before a quality issue was identified, and our team determines that only a portion of the item was affected.
• A discount, coupon, or promotional offer was applied to the original order; the refund will reflect the actual amount paid for the affected item(s) only.
• The customer accepts an alternative resolution (such as store credit or a replacement item) in lieu of a full cash refund.

The amount of a partial refund will be calculated based on the proportional value of the affected items relative to the total order value, minus any non-refundable fees or charges.

8. Exchange Policy

In many cases, we are happy to offer an exchange as an alternative to a refund. An exchange means we will replace the incorrect, damaged, or unsatisfactory item with the correct or equivalent product at no additional charge.

Exchanges are subject to the following conditions:

• The request must be made within the applicable timeframe (see Section 3).
• The replacement item must be of equal or lesser value; if the replacement is of greater value, the difference may be charged to the customer.
• Exchanges are subject to product availability. If the original item is no longer available, we will offer store credit or a full refund.
• For in-store exchanges, you may be asked to present your original receipt or proof of purchase.
• Custom orders are generally not eligible for exchange unless there was an error on our part.

To request an exchange, please follow the same steps outlined in Section 5 and indicate in your message that you prefer an exchange rather than a refund.

9. Cancellation Policy

We understand that plans change. Please review our cancellation terms carefully to avoid any charges:

9.1 Standard Online Orders

• Orders cancelled more than 1 hour before the scheduled pickup or delivery time will receive a full refund.
• Orders cancelled within 1 hour of the scheduled pickup or delivery time may be subject to a partial charge or may not be eligible for a refund, as preparation may have already begun.
• Orders that have already been prepared and are ready for pickup or out for delivery are not eligible for cancellation.

9.2 Pre-Orders and Scheduled Orders

• Pre-orders for special items (e.g., holiday pastries, seasonal items) must be cancelled at least 48 hours in advance to qualify for a full refund.
• Cancellations made between 24–48 hours in advance may be eligible for a store credit of up to 50% of the order value.
• Cancellations made less than 24 hours before a pre-order pickup date are generally non-refundable.

9.3 Catering Orders

• Catering orders cancelled more than 72 hours before the event date will receive a full refund, minus any non-refundable deposit.
• Catering orders cancelled between 24–72 hours before the event may receive a 50% refund of the total order value.
• Catering orders cancelled less than 24 hours before the event are non-refundable, as significant preparation costs will have been incurred.

To cancel an order, please contact us immediately at [email protected] and include your order number and reason for cancellation.

10. Dispute Resolution Process

If you are dissatisfied with the outcome of your refund request, we encourage you to explore the following dispute resolution options:

10.1 Internal Escalation

If you believe your refund request was incorrectly denied or handled, you may request an escalation to a senior member of our customer service team. Please email us at [email protected] with the subject line "Refund Dispute Escalation – [Your Order Number]" and provide a detailed explanation of your concern. We will respond within 5 business days.

10.2 Chargeback Rights

Customers who paid by credit or debit card have the right to file a chargeback dispute directly with their card issuer or bank. We encourage customers to attempt to resolve disputes with us directly before initiating a chargeback. Abuse of the chargeback process may result in your account being flagged or suspended.

10.3 Federal and State Consumer Protection

As a U.S.-based business, our customers are protected under the Federal Trade Commission (FTC) Act. If you believe we have engaged in unfair or deceptive trade practices, you may file a complaint with the FTC at ftc.gov/complaint. Additionally, your state's Attorney General office or consumer protection agency may offer additional resources and remedies.

10.4 Alternative Dispute Resolution

In the event of an unresolved dispute, both parties agree to attempt resolution through good-faith negotiation before pursuing any formal legal action. If negotiation fails, disputes may be submitted to a neutral third-party mediator agreed upon by both parties. Any legal proceedings shall be governed by the laws of the applicable U.S. state and conducted in the appropriate jurisdiction.

11. Food Safety and Health Concerns

The safety and well-being of our customers is our top priority. If you believe you experienced a foodborne illness or allergic reaction related to a product purchased from Tatte, please:

1. Seek appropriate medical attention immediately if needed.
2. Contact us as soon as possible at [email protected] with details of the incident.
3. Preserve any remaining product, packaging, and receipts as potential evidence.
4. Report the incident to your local health department if appropriate.

We take all food safety concerns extremely seriously and will investigate any such reports thoroughly. Refunds and additional remedies may be available depending on the circumstances and findings of our investigation.

12. Changes to This Refund Policy

Tatte reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website at bakerytatte.click with an updated effective date. We encourage you to review this policy periodically to stay informed of any updates. Your continued use of our services following any changes constitutes your acceptance of the revised policy.

13. Contact Information

If you have any questions, concerns, or wish to submit a refund request, please do not hesitate to reach out to our customer support team using the contact details below: